Return and Credit Policy

What product can be returned?

• Standard catalog product that has not been mounted or used and was shipped less than 12 months ago.

What product cannot be returned?

• Units over 12 months old
• Parts, special or modified products
• Product that has been used, previously repaired or damaged.
• Specials and modified product
• Kits and Parts
• Product that was shipped over 12 months ago.

Return materials authorization (RMA) is required for all units being returned for credit or repair.

• Please call Zero-Max to obtain an RMA prior to returning.
  • Please provide the model number, date code from the unit and original purchase order number.
  • The RMA number must be referenced on your paperwork and on the outside of the box.
  • Zero-Max has the right to refuse a package without proper identification.
  • All shipments must be sent to Zero-Max prepaid.
    • No COD or Collect shipments will be accepted.

The standard re-stocking charge is 25%

• Units ordered incorrectly will be charged a 25% restocking charge.
• Credit amount is subject to final inspection at the factory.
• Debit memos will NOT be accepted.

Note: If the part is returned as a result of a Zero-Max error: Full credit will be issued including shipping charges (inbound and outbound). Please call ZM to obtain an RMA number prior to returning.